Future-proofing



Answering critical questions & shaping innovative solutions that 'big data' alone cannot provide

CX, UX, brand tracking, proposition testing, market research and more…


A suite of insight gathering solutions to gain consumer evidence that maximises attractiveness, satisfaction, loyalty (length of tenure) and net operating income.






Putting consumer insight at the forefront of decision-making


For both operational assets and those in the pipeline, Future-proofing offers 10 targeted solutions to enhance your consumer-centricity, and provide hard evidence that impacts investment, development, project launch and operation:

Differentiation
Opportunities
Concept testing

(Design, amenities, services)

Pricing it
Right
Development/
Brand Naming
Promotion
Effectiveness
Brand Tracking

(Awareness, perceptions & performance)

Customer
Segmentation
Customer Journey
Mapping
Resident
Satisfaction
Competitor
Review

(Brand, proposition & pricing)




Process highlights


Taking surveys to the next level

Advanced Analytics

Connecting dots others don’t notice


We run highly sophisticated and interactive online exercises, using the most advanced consumer choice modelling methodologies:
  • Menu-based choice
  • Choice-based conjoint
  • Gabor Granger
  • MaxDiff
  • A/B testing
  • Co-creation
  • Net Promoter Score©



From regression analyses and machine learning models to natural language processing, we go many steps further to get under the skin of consumers; their needs, choices and trade-offs to deliver accurate and powerful insights.




We always look at the bigger picture, exploring the wider market context, trends and developments to inform our final deliverables and recommendations.







Now let's talk...